Zendesk Automation

How to connect Zendesk to Mailchimp

Stop dealing with manual data transfer between Zendesk and Mailchimp. This guide shows you how to automatically Update Tags in Mailchimp whenever Ticket Updated happens inside Zendesk.

Zendesk
Zendesk
Trigger
→
Mailchimp
Mailchimp
Action

Why automate this workflow?

Manual processes introduce delays and errors. With this automation you seamless automation between Zendesk and Mailchimp. It runs 24/7 so your team never misses key context.

Step-by-step implementation

  1. 1

    Create a scenario in Make.com

    Sign up or log in. Click "Create a new scenario" and choose Zendesk as the first module.

  2. 2

    Configure the trigger

    Select Ticket Updated inside Zendesk. Authorize your account and set any filters you need.

  3. 3

    Add the Mailchimp action

    Choose "Update Tags" and map fields from the trigger. Test once and turn it on.

FAQ

Is this integration free?

Yes. The free tier of most automation platforms supports a few hundred operations per month—perfect for piloting.

Do I need to code?

No. Everything is handled via drag-and-drop builders. Advanced users can still inject custom logic if needed.