Zendesk Automation

How to connect Zendesk to Gmail

Stop dealing with manual data transfer between Zendesk and Gmail. This guide shows you how to automatically Forward Email in Gmail whenever Ticket Updated happens inside Zendesk.

Zendesk
Zendesk
Trigger
→
Gmail
Gmail
Action

Why automate this workflow?

Manual processes introduce delays and errors. With this automation you seamless automation between Zendesk and Gmail. It runs 24/7 so your team never misses key context.

Step-by-step implementation

  1. 1

    Create a scenario in Make.com

    Sign up or log in. Click "Create a new scenario" and choose Zendesk as the first module.

  2. 2

    Configure the trigger

    Select Ticket Updated inside Zendesk. Authorize your account and set any filters you need.

  3. 3

    Add the Gmail action

    Choose "Forward Email" and map fields from the trigger. Test once and turn it on.

FAQ

Is this integration free?

Yes. The free tier of most automation platforms supports a few hundred operations per month—perfect for piloting.

Do I need to code?

No. Everything is handled via drag-and-drop builders. Advanced users can still inject custom logic if needed.