Support → Communication Updated Jan 2026

So verbindest du Intercom mit Slack

Schluss mit manual email management. Diese Anleitung zeigt dir, wie du automatisch Send Channel Message in Slack immer wenn New Conversation passiert in Intercom.

Intercom
Intercom
Trigger
via Make.com
Slack
Slack
Aktion
⏱️ Setup: 5 min 💰 Free tier available 🔧 No code required

Warum diesen Workflow automatisieren?

Manuelle Prozesse verursachen Verzögerungen und Fehler. Mit dieser Automatisierung automated communication with customers. Sie läuft 24/7, sodass dein Team nie wichtigen Kontext verpasst.

💡 Pro tip: Start with a simple workflow, then add filters once validated.

Customer Support Communication Workflows

Here are proven ways teams connect Intercom with Slack to eliminate manual work and reduce errors:

Ticket escalation

Route urgent or VIP tickets to a dedicated channel where senior support agents respond within minutes.

Resolution notifications

Notify account managers when their client's ticket is resolved so they can follow up.

SLA monitoring

Alert the team when a ticket approaches its SLA deadline to prevent breaches.

⚡ Advanced tip: Tag messages with ticket priority (🔴 Critical, 🟡 Medium, 🟢 Low) so your team can triage at a glance.

Schritt-für-Schritt-Implementierung

  1. 1

    Erstelle ein Szenario in Make.com

    Registriere dich oder melde dich an. Klicke auf "Neues Szenario erstellen" und wähle Intercom als erstes Modul.

  2. 2

    Konfiguriere den Trigger

    Wähle New Conversation in Intercom. Autorisiere dein Konto und setze die benötigten Filter.

  3. 3

    Füge die Aktion hinzu Slack

    Wähle "Send Channel Message" und mappe die Felder vom Trigger. Teste und aktiviere.

  4. 4

    Test and activate

    Click "Run once" to test. If everything works, turn on your scenario.

Free vs Pro: Which Plan?

Free is great for testing. Pro is better for business.

Free Plan

$0/mo

  • ✕ 1,000 ops/month
  • ✕ 2 scenarios
  • ✕ 15-min interval
RECOMMENDED

Pro Plan

$9/mo

  • ✓ 10,000+ ops/month
  • ✓ Unlimited scenarios
  • ✓ 1-min interval
Start Pro Trial Free

FAQ

Is the Intercom to Slack integration free?

Yes. Make.com offers a free tier with 1,000 operations/month.

How long does setup take?

Most users complete the setup in under 5 minutes.

Do I need coding skills?

No. The entire workflow is built using drag-and-drop modules.