Zendesk Automation

How to connect Zendesk to Salesforce

Stop dealing with missing ticket history in sales. This guide shows you how to automatically Create Lead in Salesforce whenever Customer Rated happens inside Zendesk.

Zendesk
Zendesk
Trigger
→
Salesforce
Salesforce
Action

Why automate this workflow?

Manual processes introduce delays and errors. With this automation you complete support context in sales. It runs 24/7 so your team never misses key context.

Step-by-step implementation

  1. 1

    Create a scenario in Make.com

    Sign up or log in. Click "Create a new scenario" and choose Zendesk as the first module.

  2. 2

    Configure the trigger

    Select Customer Rated inside Zendesk. Authorize your account and set any filters you need.

  3. 3

    Add the Salesforce action

    Choose "Create Lead" and map fields from the trigger. Test once and turn it on.

FAQ

Is this integration free?

Yes. The free tier of most automation platforms supports a few hundred operations per month—perfect for piloting.

Do I need to code?

No. Everything is handled via drag-and-drop builders. Advanced users can still inject custom logic if needed.