How to connect WhatsApp Business to Shopify
Stop dealing with manual email management. This guide shows you how to automatically Create Order in Shopify whenever New Message Received happens inside WhatsApp Business.
Why automate this workflow?
Manual processes introduce delays and errors. With this automation you automated communication with customers. It runs 24/7 so your team never misses key context.
💡 Pro tip: Start with a simple workflow, then add filters once validated.
Real-World E-commerce Notification Workflows
Here are proven ways teams connect WhatsApp Business with Shopify to eliminate manual work and reduce errors:
Order alerts
Notify your fulfillment team instantly when a high-value order comes in. Filter by order total to avoid alert fatigue on small purchases.
Inventory warnings
Get a message when stock drops below threshold so you can reorder before running out.
Customer support escalation
Route VIP customer orders to a dedicated channel where your support team can provide white-glove service.
⚡ Advanced tip: Add a Router module between trigger and action to split orders by value—send $500+ orders to a priority channel.
Step-by-step implementation
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1
Create a scenario in Make.com
Sign up or log in. Click "Create a new scenario" and choose WhatsApp Business as the first module.
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2
Configure the trigger
Select New Message Received inside WhatsApp Business. Authorize your account and set any filters you need.
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3
Add the Shopify action
Choose "Create Order" and map fields from the trigger. Test once and turn it on.
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4
Test and activate
Click "Run once" to test. If everything works, turn on your scenario.
Free vs Pro: Which Plan?
Free is great for testing. Pro is better for business.
Free Plan
$0/mo
- ✕ 1,000 ops/month
- ✕ 2 scenarios
- ✕ 15-min interval
Pro Plan
$9/mo
- ✓ 10,000+ ops/month
- ✓ Unlimited scenarios
- ✓ 1-min interval
FAQ
Is this integration free?
Yes. The free tier of most automation platforms supports a few hundred operations per month—perfect for piloting.
Do I need to code?
No. Everything is handled via drag-and-drop builders. Advanced users can still inject custom logic if needed.
How long does setup take?
Most users complete setup in under 5 minutes.
What if automation fails?
Make.com logs all executions. You can see what went wrong and replay.